I believe they are operating at 50% capacity, so it won't be as crowded as some of their peak months. Now for all of the positives! We stayed here during COVID and we felt very safe. I really appreciated the patience and kindness from all of the staff. I spoke with the supervisor in the morning, just to understand the hibernation policy, and she handled the situation very well and made us feel welcomed back. I contacted the front desk several times and it wasn't until 4:30 in the morning when a different room was offered. It was incredibly noisy, even during hibernation hours. If you are a light sleeper, request a room on the top floor so you don't have anyone above you. Our first two nights of sleep were fine (a Thursday and Friday night) but on Saturday.oh man. Before I jump to all of the positives, I'll mention why I deducted a little for the overall rating. We recently went with our 2 young children (total of 4 of us) and the kids really enjoyed themselves. We did have an issue with the child locking the bathroom door and maintenance was there within 5 minutes. I used paypal as it was an option but you can't use it to check in per app. They send you a message the day before to check in but you must have the credit card you reserved with available.
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I was given the wrist bands to wear and use to open doors and purchase things, but they didn't give us the wolf pass or directions on how to use the dinning pass. The check in process didn't go a expected. I called again an hour later and was told I never called for anything. I was questioned about why I needed it and never received. I am well aware of covid restrictions but they said call front desk for anything I asked for coffee and a laundry bag. I would have given a 5 star but the front desk lacks personality. You have to register by using the mobile app or calling the front desk to say you will be there for social distancing reasons. I went with Covid restrictions but was surprised by the ability to enjoy all the activities. The water slides are easily used by larger adults. The waterpark was bigger than photos seem and options of water fun.
There was enough room for the two children to play without being on top of each other. The "deluxe" room with fireplace was a lot larger than expected. As a return customer, I can’t say I’ll want to come back in the future. Now I’m considering canceling my reservation altogether and finding another indoor water park. The least they could do would be to honor the same rate. At this point, I’m still considering my options but I’m very disappointed that Great Wolf Lodge would not honor the rates I had already secured, for an issue that was not my fault. They offered a $50/night resort credit but even with that, it wouldn’t even offset the increase in room rate. They refused to honor the rates I had already secured in my previous booking and would charge me at the new rates, which were of course almost $200 more.
I understand there was nothing I could do about this location closing, so I called corporate and asked to reschedule for the same dates at the Gurnee, IL location. At this point, my wife and I had already secured our vacation/PTO time from our work and figured out time off for the kids to be away, so rescheduling to a different date wasn’t really an option. A month prior to my trip, I find out the location is closing for the 3 days during my stay.
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The arcade was also referred to as Yukon Jack's Game Parlor which was later changed to Northern Lights Arcade.I booked a trip for the Dells location in 08/2020 for a stay during 12/2020 using a promotion code for 50% off when you book more than 60 days out. Today, the Wisconsin Dells property has 437 suites with a 76,000 sq ft water park. When The Great Lakes Companies Inc purchased the property in 1999, it was expanded to 309 suites with a 40,000 sq ft water park including an outdoor water park called "Thunder Bay". They were previously known for opening another water park in Wisconsin Dells by the name of Noah's Ark Water Park.īlack Wolf Lodge initially had 117 suites and a 20,000 sq ft water park when it first opened on Memorial Day 1997. In August 2000, the resort's name was changed to Great Wolf Lodge by The Great Lakes Companies founders Marc Vaccaro and Bruce Neviaser following a 1999 suit in which the Lodge was sued by the similarly-named Blackwolf Run Golf Course in Koshler, Wisconsin.īlack Wolf Lodge was a small water park resort constructed by two brothers Jack and Andrew Waterman in October 1996. Black Wolf Lodge is the original name given to the Great Wolf Lodge in Wisconsin Dells, WI when it first opened on May 26th, 1997.
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